Connect with your customers to better understand their needs.
Customer satisfaction surveys give you the insights you need to make better decisions.
A consumer survey will help you understand your customer's likes, dislikes, and where you need to make improvements.
Create easy-to-use surveys by using a simple editor to collect feedback and information from your customers. With Feedback Management capabilities, you can deliver relevant and personalized experiences to your customers. Feedback Management simplifies your feedback management process and maps the feedback to existing customer records at every stage of the customer lifecycle.
1. They give every member of your audience an equal say.
2. It allows them to be anonymous, and therefore more truthful with their opinions.
3. It can provide you with a clear, statistically significant analysis.
4. You can target a specific audience, based on geography, demographics, and other filters.
5. You can direct the conversation to avenues you prefer to know more about, avoiding the distractions
that otherwise abound.
An instant customer feedback system is a key function of understanding what your customers think and feel, as well as understanding their interactions with your site and product. Customer feedback and reviews are more important than ever in today's ever-changing digital world. Businesses of all sizes can benefit from customer feedback, but growing ones especially.
With Feedback Management, customers don't have to leave the chat window to provide feedback. Post-Chat Surveys reduce the need for the survey taker to recall information, ensuring that you're gathering accurate feedback.
Customer sends their feedback via web link or email, then efficiently share insights with your teams so you can deepen customer relationships and improve retention.